Deputy Inspector General of Police W.P.J. Senadheera stated that the GovPay payment platform was introduced in April 2025 to minimise inconvenience faced by motorists and reduce the time and economic costs associated with paying traffic fines.
He noted that under the previous system, motorists often had to spend considerable time settling fines, while the GovPay platform was introduced to streamline the process and improve public convenience.
According to the DIG, awareness programmes and the rollout of the system across all nine provinces were completed by January this year. He added that nearly 4,000 mobile phones had been distributed to police stations through LankaPay to support the implementation of the service.
He further stated that approximately 12 percent of eligible traffic fines are currently being paid through GovPay.
However, police have received complaints that certain traffic officers are refusing requests from motorists to make payments via GovPay and are instead directing them to visit police stations.
DIG Senadheera said investigations revealed that some officers had failed to carry the devices issued to them, while others had displayed inefficiency and attitude-related issues.
He stressed that officers claiming ignorance of the system or stating that the facility is unavailable would be considered as neglecting official duties and committing a disciplinary offence.
The DIG also noted that the Inspector General of Police had already issued a circular to all relevant police divisions regarding the proper implementation of the GovPay system.
Police have requested the public to report officers who refuse to facilitate GovPay payments through the hotline 070 4756600.
