One of the most important details needed to lodge a police complaint is the phone’s IMEI number. Users are advised to dial *#06# on their phone and note down the 15-digit IMEI number displayed on the screen. This number should be written in a diary or stored in a secure place, as it helps authorities identify the device.
Equally important is knowing the Google (Gmail) or iCloud account linked to the phone. Many users face difficulties after losing a phone because they do not know the email address or password created at the time of purchase. Since this account is essential to track or lock a lost device, users should confirm their login details in advance and store them securely. These services are operated by Google and Apple.
From a technical security perspective, users should ensure that Find My Device (for Android phones) or Find My iPhone (for Apple devices) is switched on at all times. By also enabling Location Services, owners can track the phone’s location online and, if necessary, remotely erase all data to prevent misuse.
Physical security measures are also critical. Using a strong password, pattern, PIN or fingerprint lock makes it harder for a thief to access the device or delete data immediately.
For users with newer phones, opting for an e-SIM instead of a physical SIM card is considered safer. Since an e-SIM cannot be easily removed, the phone is more likely to remain connected to the internet, increasing the chances of tracking and recovery.
Another recommended step is preventing the phone from being switched off easily. By adjusting settings to require a password, pattern or fingerprint before powering off the device, a stolen phone can remain active longer, giving the owner more time to locate it.
Authorities and technology experts advise all mobile phone users to review these settings now, rather than after a device goes missing, to better protect both their phones and personal data.
