Tourism authorities stressed that the situation within Sri Lanka remains stable and safe. However, special measures have been introduced to support travellers affected by flight disruptions, particularly those from Iran, Iraq and other Middle Eastern countries.
Free visa extensions
The Government has approved a free 14-day visa extension for all tourists currently in Sri Lanka who are unable to depart due to cancelled or rescheduled flights.
In addition, the SLTDA has issued an advisory to all registered tourism service providers — including hotels, travel agencies and tour guides — instructing them to prioritise assistance to departing guests. Stakeholders have been requested to offer flexible arrangements such as late check-outs, extended stays and adjustments to tour itineraries in line with revised flight schedules.
24-hour emergency hotlines
Several round-the-clock hotlines have been mobilised to provide logistical and language assistance:
1912 – Tourist Emergency Hotline operating from Bandaranaike International Airport
1994 – Airport & Aviation Services Hotline for flight updates and airport-related inquiries
1979 (Domestic) / +94 11 777 1979 (International) – Dedicated assistance lines for SriLankan Airlines passengers requiring rebooking support
Enhanced security measures
The SLTDA said it is working closely with the Tourist Police to maintain a visible security presence across major tourist zones. A monitoring and reporting mechanism has also been introduced through registered travel agents to identify visitors scheduled to depart in the coming days and ensure timely assistance.
Authorities reaffirmed their commitment to protecting the safety and welfare of all visitors during the ongoing regional crisis.
