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Passport and visa services halted until Monday amid system failure

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The Ministry of Public Security has announced that passport applicants are advised not to visit the Department of Immigration and Emigration’s head office in Battaramulla or any of its regional offices tomorrow (13), as the ongoing computer system breakdown has yet to be resolved.

According to the Ministry, normal services are expected to resume on Monday (16), once the technical issue affecting the Department’s system is fully restored. Authorities also stated that priority will be given to applicants who visited the Department today (12) when operations recommence.

Passport and visa issuance services were temporarily suspended earlier today following a technical malfunction in the Department’s computer system. The disruption impacted the processing of both passports and visas, causing inconvenience to applicants. The Department assured the public that all services will resume once the system restoration is completed on Monday.

For further information, members of the public are advised to contact the Department of Immigration and Emigration via 011 210 1540 or 011 210 1545, or visit its official website.

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