A viral video alleging discriminatory treatment at a beachside restaurant in Tangalle has reignited debate over equality and inclusiveness in Sri Lanka’s tourism sector.
The video, shared on X (formerly Twitter) by three Sri Lankans visiting from the United Kingdom, shows the visitors claiming they were denied service because they were locals, despite the restaurant being empty at the time. Their remarks in the footage have drawn widespread attention online.
The incident has triggered strong reactions on social media, with many users questioning whether certain establishments in popular tourist destinations are prioritising foreign visitors over Sri Lankan citizens. Industry observers warn that such perceptions could undermine efforts to promote sustainable tourism and discourage local patronage.
While authorities have yet to issue an official response, the incident has prompted renewed calls for clearer guidelines, monitoring, and awareness programmes to ensure fair and equal treatment of all customers in the hospitality sector.
