The official launch of the new system took place yesterday (01) under the patronage of the Acting Minister of Foreign Affairs, Foreign Employment and Tourism, Arun Hemachandra.
The SLBFE stated that the new system has been designed to accurately identify the needs of service recipients and to deliver information in a more effective and user-friendly manner. The Bureau had previously established a 24-hour call center in August 2011 to cater to the requirements of migrant workers.
With the introduction of the Smart Call Center Complaint and Workflow System, the SLBFE noted that complaints, requests and issues faced by migrant workers can now be handled in a more organized, prompt and reliable manner, further strengthening support services for Sri Lankan migrant workers and their families
