The Consumer Affairs Authority (CAA) says it intensified enforcement and consumer protection efforts across the country in 2025, resolving the majority of consumer complaints while stepping up action against traders violating regulations.
According to a statement issued by the authority, 5,002 consumer complaints were received during the year through the 1977 hotline, with nearly 79 percent successfully resolved.
As part of its market surveillance activities, the CAA conducted around 21,000 raids islandwide, leading to the collection of over Rs. 285 million in fines after legal action was filed against offenders.
The authority also tested 223 samples of food and non-food items to ensure compliance with quality and safety standards. Products tested included steel wire, coconut oil, cosmetics, rice, canned fish, chilli powder, liquid milk, hair dyes, cordials and syrups.
The CAA said these measures were aimed at strengthening consumer confidence and ensuring fair trade practices, adding that enforcement activities will continue in the coming year.
