ICTA said a joint team of its engineers and the service provider is working round the clock to resolve the issue. Manual alternatives, such as obtaining certificate copies from Divisional Secretariats, are available to reduce inconvenience to the public.
Key stakeholders, including the Department of Police, are being updated on progress in real time.
The next phase of the LGC modernization and expansion, launched in October 2025, is proceeding as planned, promising enhanced technology, increased capacity, and improved system resilience.
Full restoration of services is expected soon, with phased reactivation to ensure stability. ICTA thanked the public and partner institutions for their patience and cooperation during the recovery process.
