Several online services managed by government organizations have been temporarily disrupted due to a technical issue in the Lanka Government Cloud (LGC).
Affected systems include the Birth, Marriage, and Death (BMD) Certificate System of the Registrar General’s Department, the e-Revenue License System (eRL 2.0) of the Provincial Departments of Motor Traffic (except the Western Province), the Police Clearance System, the Country of Origin Certificate Issuance Online System of the Department of Commerce, and several websites including those of the Department of Meteorology, Registrar of Companies, and the Sri Lanka Accounting and Auditing Standards Board.
Engineers from the Information Communication Technology Agency (ICTA) and the service provider are working to restore the services as quickly as possible. Meanwhile, the Registrar General’s Department has advised that certificate copies can be obtained manually from the Divisional Secretariat that issued the original document. All relevant stakeholder organizations, including the Department of Police, have been notified of the situation.
ICTA said restoration of LGC services is being treated as a top priority. It added that operational and capacity constraints are expected to ease with the ongoing next phase of LGC expansion, which began in October 2025.
The ICTA expressed regret for the inconvenience caused to the public and institutions hosted on the LGC, assuring that every effort is being made to return online services to full capacity as soon as possible.
