In a bid to shield consumers grappling with challenges posed by online businesses, Sri Lanka's Minister of Trade, Commerce, and Food Security, Nalin Fernando, declared today that a new bill would be introduced through the Consumer Affairs Authority (CAA).
Addressing the Parliament, Minister Fernando highlighted the absence of legal provisions in Sri Lanka to address the grievances of consumers entangled in issues arising from the expanding realm of online businesses.
He noted the global surge in online commerce and stressed the need for a regulatory framework to protect consumers who face difficulties in the absence of dedicated laws in the country.
"Online businesses have proliferated worldwide. However, we lack specific laws in Sri Lanka to address complaints raised by consumers encountering issues with online businesses. We are in the process of drafting a comprehensive bill through the Consumer Affairs Authority, and we will present it in Parliament soon," Minister Fernando affirmed.
The proposed Consumer Protection Bill is expected to address the unique challenges and concerns faced by consumers engaged in online transactions, providing a legal framework to adjudicate disputes and ensure a more secure and transparent online marketplace.
