SriLankan Airlines is enhancing passenger services at Bandaranaike International Airport (BIA) by introducing self-service check-in and self-bag-drop services.
The Airline said that this initiative aims to redefine the travel experience, prioritizing convenience and efficiency.
The newly introduced self-service kiosks are designed to minimize waiting times during peak periods, providing passengers with a seamless check-in process and a swift transition to Emigration. Particularly beneficial for frequent travelers, the user-friendly self-service kiosks with self-bag-drop facilities are located in the departure terminal of BIA.
Passengers can now independently complete the entire check-in process, including flight check-in, seat selection, and the printing of boarding passes and bag tags. Subsequently, they can effortlessly drop off their luggage at the self-bag-drop facility and proceed directly to the boarding gates after emigration clearance.
Deepal Pallegangoda, Senior Manager Airport & Ground Handling, emphasized the significance of this development, stating, "As the official ground handler for all airlines operating out of BIA, SriLankan Airlines manages over 550,000 passengers and their luggage monthly. The introduction of these self-service facilities not only establishes a new standard for airport convenience but also enables us to efficiently handle the check-in process, meeting the demands of our growing passenger numbers.
This initiative aligns with SriLankan Airlines' broader digitalization strategy, supporting the IATA Fast Travel initiative to enhance the overall travel experience. With this implementation, SriLankan Airlines proudly positions itself as a regional pioneer in adopting self-service technologies for international travel.
Chamara Perera, Group Head of Information Technology of SriLankan Airlines, expressed excitement about the launch, stating, "We are ecstatic to equip our airline’s hub with the best-in-class self-service technology, elevating passengers’ pre-flight experience to another level. This initiative not only allows travelers flying out of BIA to bypass queues at the check-in counters entirely but also marks a significant step forward in Sri Lanka’s roadmap to digitally transform the country’s airports. As the national carrier, we are proud to lead this project, enhancing the passenger experience on our journey towards contactless travel.
