The problem predominantly affects motorists who purchased second-hand vehicles. The online portal reportedly continues to show their vehicles as registered under previous owners, making it impossible to generate new QR codes. For these users, this is not just a technical glitch—it is a disruption to their daily lives and livelihoods.
“I can’t get fuel for my van, and I rely on it to transport goods to the market every day. Without fuel, I lose money,” said one small business owner stranded by the system. Others expressed similar worries about commuting to work or carrying out essential errands.
The issue seems to hit hardest those who bought vehicles second- or third-hand. Attempts to verify ownership often require details linked to former owners—contacts that many no longer have. Vehicles that have changed hands multiple times are particularly difficult to register, leaving some motorists completely blocked from the system.
The ripple effect is visible at fuel stations, where long queues and tense arguments have erupted. Some drivers accused the system of unfairly penalizing legitimate users while allowing brand-new vehicle owners to register without difficulty.
Attempts to reach government officials for guidance have proved largely unsuccessful. Motorists report unanswered calls and automated email replies, further fueling public dissatisfaction. The lack of a clear, step-by-step process for updating vehicle ownership in the QR system has only heightened frustration.
Experts warn that unless the registration issues are addressed quickly, thousands of motorists could be left without fuel. This disruption could affect not only personal mobility but also the transport of goods and public services, amplifying economic strain during a period of global energy uncertainty.
Adding to the confusion, some vehicle owners have fallen prey to social media fraudsters who claim to provide solutions for obtaining QR codes. These scams have left victims even more frustrated, as they continue to wait in long queues at fuel stations with no resolution in sight.
The Government, which recently reinstated the QR system to manage fuel shortages caused by global supply disruptions, faces mounting pressure to implement a practical fix. Motorists are calling for a streamlined method to update ownership details and ensure that all registered users can access their allocated fuel without obstacles.
Without urgent intervention, the glitch threatens to turn a technical management tool into a nationwide bottleneck affecting thousands of commuters, small businesses, and essential service providers.
